For all general and customer inquiries, please call toll-free: 1-888-252-2712.

1. What is Electronic Products Recycling Association (EPRA)?

EPRA is the not-for-profit entity chartered with improving the efficiency of regulated e-waste reclamation and recycling processes. EPRA was established in 2011 by members of Electronics Product Stewardship Canada (EPSC) www.epsc.ca and the Retail Council of Canada (RCC) www.retailcouncil.org.

2. How is the program funded?

Environmental Handling Fees (EHFs) charged on the sale and distribution of all new electronic products regulated in British Columbia are used to fund the EPRA program. All program revenue will be used for the administration, collection, transportation and responsible recycling of end-of-life electronics (EOLE).

3. Is the Environmental Handling Fee (EHF) a tax?

No, the fees you pay when purchasing regulated electronic products are industry levied and used to fund the responsible recycling of end-of-life electronics (EOLE) through the EPRA British Columbia (EPRA BC) program.

4. How much are the Environmental Handling Fees (EHFs)?

EHFs for all items can be found on the Environmental Handling Fee page.

5. How will I know whether I’ve paid a fee on my purchase?

Environmental Handling Fees (EHFs) are charged on the sale and distribution of new electronic products regulated in British Columbia, and may appear on your sales receipt.

6. Why should I have to pay a fee on the purchase of new electronics?

The EPRA BC program is an important initiative for the environment. The program is not funded by general taxpayers or the government, but by consumers and producers of electronic products. Fees charged on the sale of new products assist in covering the costs of recycling old or unwanted electronic products in a responsible manner that protects both the environment and worker health and safety.

7. How were the Environmental Handling Fees (EHFs) for products determined?

EHFs for all EPRA industry-led electronics recycling programs in Canada are determined by a consistent methodology analyzing the costs to collect, transport and responsibly recycle end-of-life electronics (EOLE).

8. What regulated electronic items are included in the EPRA British Columbia Program?

The EPRA BC Program accepts all of the items listed on the what can I recycle page.

9. Isn’t it important to reuse before recycling?

Absolutely. EPRA British Columbia’s program is designed to manage unwanted electronic products that have exhausted their reuse potential. If your electronic items are not at the end of their useful life, you are encouraged to donate them to family members, friends or local charities.

10. Do I have to pay to drop off my unwanted electronics?

No. Unwanted electronic products are accepted FREE OF CHARGE at any Authorized EPRA Location.

11. Will I get money back when I drop off my used electronics?

No. There will be no refund paid to you when you drop off electronics for recycling. This is not a deposit program. Under the EPRA British Columbia program, you can dispose of your end-of-life electronics at no charge and be assured they will be recycled responsibly.

12. Where can I recycle my used electronics?

End-of-life electronic products (EOLE) are accepted FREE OF CHARGE at any Authorized EPRA Locations conveniently located throughout the province. To find a collection site near you, visit the recycle where page, or call our toll-free helpline: 1-888-252-2712.

13. Can I get used computer parts from EPRA BC?

No. To ensure that all electronics collected at Authorized EPRA Locations are responsibly recycled within our approved and audited downstream processing network, EPRA British Columbia does not permit the reuse of electronic equipment or parts once a customer has dropped them off.

14. What about the security of my private information that may be left on my computer or cell phone?

Consumers and businesses are responsible for ensuring that all personal data is removed from their electronic devices, prior to bringing them to one of our Authorized EPRA Locations. If you are unsure how to do this, contact your manufacturer for more information. While EPRA British Columbia requires that all of our recyclers protect data on end-of-life electronics (EOLE) from unauthorized access or theft, it is your obligation to protect your personal information.

EPRA British Columbia does not accept liability for data or any other digital content that is left on electronic products collected at our Authorized EPRA Locations.

15. How does EPRA British Columbia ensure that electronics are recycled responsibly?

EPRA is committed to recycling end-of-life electronic products collected through our network of Authorized EPRA Locations in a responsible manner that protects the environment as well as worker health and safety. EPRA only works with recyclers who have been audited and approved under the national Recycler Qualification Program (RQP), which is designed by the electronics industry to ensure that end-of-life-electronics (EOLE) are managed in a safe and environmentally sound manner. This means that all EPRA recyclers working on behalf of EPRA are prohibited from exporting electronics or substances of concern to non-OECD (Organization for Economic Cooperation and Development) nations, and we neither permit nor support the use of prison labour for processing electronics. In addition, EPRA requires enhanced worker health and safety provisions and downstream accountability.Further, our Recycler Qualification Office (RQO) audits each stage of the recycling process to ensure that recyclers are maintaining appropriate environmental, health and safety controls, and properly handling all materials. For more information, visit www.RQP.ca

16. Why should I recycle my used electronics?

There are many reasons to recycle unwanted electronics, beginning with ensuring that substances of concern found in some electronic products don’t end up in our landfills. We can also conserve natural resources by recovering valuable materials, which can be recycled to make new products. For example, glass and plastics are used for television and computer monitors, and precious metals are used in computer circuit boards and other electronic components. EPRA British Columbia is committed to ensuring a responsible approach to recycling end-of-life electronics. EPRA recyclers are prohibited from exporting electronics or substances of concern to non-OECD (Organization for Economic Cooperation and Development) nations, and the use of prison labour for processing electronics is not permitted. In addition, EPRA requires enhanced worker health and safety provisions and downstream accountability.

17. Where will my electronics go?

View the Where does it go? page to learn about what happens to your end-of-life-electronics after they are collected at one of our Authorized EPRA Locations.